Shipping Policy
Effective Date: [Insert Date]
Company Name: NOVA SCALE LTD
Company Address: 128 City Road, London, United Kingdom, EC1V 2NX
Contact Email: info@bloomsat.com
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods & Delivery Times
We offer the following shipping options:
- Standard Shipping (UK): 3–5 business days.
- Standard International Shipping: 7–14 business days, depending on the destination.
- Express Shipping (where available): 1–3 business days.
Delivery times are estimates and may vary due to external factors beyond our control (customs delays, courier issues, etc.).
3. Shipping Rates
- Shipping costs are calculated at checkout based on your location and selected shipping method.
- Free shipping may be offered for certain promotions or minimum order values.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking details to update.
5. Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer. NOVA SCALE LTD is not responsible for delays or additional charges caused by customs.
6. Shipping Address
Customers are responsible for providing the correct shipping address. We are not liable for lost packages due to incorrect or incomplete addresses provided at checkout.
7. Damaged or Lost Items
- If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
- If your package is lost in transit, we will work with the courier to resolve the issue.
8. Returns & Refunds
Please refer to our Refund Policy for details regarding returns, exchanges, and refunds.
9. Contact
For any shipping-related questions, please contact us:
NOVA SCALE LTD
128 City Road, London, United Kingdom, EC1V 2NX
Email: info@bloomsat.com